Our Services

Property and Casualty Claims

Surveillance

Surveillance on Bodily Injury claims are completed by our professional and diverse team of investigators. For culturally sensitive matters, we employ staff from varied backgrounds to ensure a higher success rate.

Our investigators are trained and updated on necessary industry changes, from privacy to accident prevention. Our staff use state of the art video equipment, including hidden camera devices.

To ensure that each investigation is managed successfully from start to completion, Whitehall America’s Case Managers provide clients daily updates through FileLynx, e-mail and/or telephone. Included as part of our Case Management system, staff perform quality assurance reviews of all reports and video.

Social Media Investigation

With the emergence of Social Media, we are called upon to thoroughly investigate employees, competitors and those involved in other legal action. Relevant evidence is professionally preserved.

Major and Complex Loss Investigation and Comprehensive Statements

Major losses are unfortunately a part of the world in which we live. Whether serious injuries or death stem from long haul trucking, train, bus or airplane accidents, or property losses to include tavern or social host liability, our Major Loss Unit is able to assist and provide comprehensive investigative support. Primary support includes:

    • In depth interviews of witnesses, first responders, insured drivers, passengers and others who are involved.
    • These interviews are followed up with comprehensive statements, diagrams and other supportive evidence.
    • On-Scene Accident Analysis provides detailed footage, photographs, diagrams and measurements that can be compared to statements and other evidence. This service provides you an opportunity to focus on other potential factors that might be lost in the days, weeks or months after a loss.

 

Investigation Beyond the Lens™ Mentality

Most losses require investigation to include surveillance, interviews and statements. In addition to these services, the claims process may take several years and require any number of investigative techniques beyond the standard surveillance requests. Our staff is well trained in many techniques that support surveillance and develop or clarify with one thought in mind – to secure the truth. Some of these services include the following:

    • Neighborhood Canvasses
    • Employment interviews with supervisors, colleagues, and Human Resources personnel
    • Claimant interviews
    • Extensive databases searches
    • Locate Investigations  

Financial Motive

Understanding the needs of adjusters and corporations has given Whitehall America a wealth of experience in property losses, such as theft, fire and mortgage fraud. Motive investigation is a specialty, which includes a delicate balance of interviews and database searches. In-person attendance to document fire and theft and inventory losses via video can be supported by interviews with suppliers, employees and others to ensure the full picture is provided for assessment.

Database Investigations

Scratching the Surface Investigations is not what Whitehall America is known for. Our national and international search capabilities are one of the best in North America. Searches are commonly used to support surveillance, uncover leads, but are also used to develop the truth.

Common searches completed include but are not limited to:

  • Civil and Litigation Searches
  • Criminal 
  • Individual Locate
  • Real Property/Asset Individual
  • Real Property/Asset Corporate
  • Motor Vehicle Registration and Driver Record
  • Insurance and Claims History
  • Lien Searches
  • Weather Reports
  • Land Title Searches
  • Hospital Canvass {US Claims Only}

* Please note that some searches require authorization

Vendor Screening and Audit

Clients deserve to be associated with or retain respected, professional service providers. However, much like a new employee will print or say what is needed to secure a job, we also ensure that vendors our clients use or wish to consider are in fact truthful. Whitehall Canada has investigated and determined fraudulent providers used by the insurance and corporate communities. Billing to Performance is also reviewed, as is a complete review of proposal information. 

In addition to the above outlined services, Whitehall America also offers the following:

  • Background Inquiries
  • Comprehensive Statements/Interviews
  • Locate Investigations
  • Subrogation and Asset Recovery